Shipping policy

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Orders are shipped within 24 hours, (same day if placed before 2pm PST). All orders ship from FRANCE. You will immediately receive an email notification letting you know that your order has shipped, along with a tracking number once your order ships.

We offer free 2-3 day shipping within the FRANCE, and $35 flat rate shipping (5-10 days) for all other countries outside the FRANCE. We have a very large amount of international customers due to the fact that they can buy all brands on one website with one shipping fee.

To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.

If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility. As soon as your tracking information changes from “On Its Way” to “In Transit”, it only takes about 2-3 business days to arrive for Shipping.

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at contact@simplylivingpro.com